Frequently Asked Questions
Welcome to our FAQs page! Below, you'll find answers to common questions about our products, services, ordering process, and more.
General Questions
Our online store is open to both healthcare professionals and the general public. If you are a clinician, doctor, allied health professional, or a registered business, you may be eligible for wholesale pricing.
If you are a registered healthcare professional, a sporting club, or a business in the medical industry, you can apply for a wholesale account. Once approved, you will have access to wholesale pricing. Apply for a wholesale account here: https://www.ausmedsupply.com.au/register
Yes! Wholesale customers with a trading history with AMS can apply for 30-day trading terms. Apply for a trading account here: https://www.ausmedsupply.com.au/register
If you have any concerns about our products or services, please contact our sales team to discuss the issue. We value customer feedback and are committed to providing the best service possible.
Phone: 1300 770 921
Email: sales@ausmedsupply.com.au
Ordering & Shipping
You can order through:
Online: Entry 88510
Phone: 1300 770 921
Email: sales@ausmedsupply.com.au
Shipping is calculated based on your postcode and order type.
Perth metro areas: Free shipping for orders over $150, otherwise a flat rate applies.
National, regional & remote Areas: Free shipping for orders over $300, otherwise standard shipping rates apply.
Bulky/Oversized Items: Additional charges may apply; we will contact you before processing payment.
For full shipping details, click here: Shipping and Returns
Yes! If you need your order urgently, you can select Express Service at checkout.
Express dispatch priority
Fastest delivery method available
Additional fee may apply
Please note that aerosols and dangerous goods cannot be sent by air freight.
Yes! You can collect your order from our warehouse in Western Australia. Please contact us before pickup to confirm availability
If you're looking for a specific product and can't find it on our website, please contact us. We have a wide network of suppliers and can source many medical products upon request.
Returns & Warranty
Yes. Returns are accepted within 14 days of delivery, provided the item is unused, unopened, and in its original packaging. View our full Returns Policy here: Shipping and Returns
If you receive a defective or incorrect item, please contact us within 48 hours of delivery, and we will arrange a replacement or refund.
Yes, most products are covered by the manufacturer’s warranty. Warranty periods vary—please check the specific product page or contact us for details.
Events & Training
Yes! AMS hosts training sessions and workshops on various medical products. View our upcoming events here: Events
Payments & Pricing
We accept:
Credit/Debit Cards
Direct Bank Transfer
Stripe Payment Gateway
30-Day Account (for approved wholesale customers)
Yes! We partner with financing providers to offer flexible payment plans for clinical equipment. Contact us to discuss your options.
Yes, we aim to offer competitive pricing. If you find a lower price on an identical product, let us know, and we’ll do our best to match it.
What the Professionals say...
Engaging with Australian Medical Supplies will be easy and personable, instilling confidence that you are utilising the best available products. But don’t just take our word for it - see what the industry experts have to say about their experience with us.
Excellent, Initially was dismayed about the high postage fee . However had phone call following my email & excellent customer service. Very good equipment with fast delivery.
As an owner and Principal Exercise Physiologist with a team of Exercise Physiologists at two centres, I need quality equipment that I can trust. The staff at Australian Medical Supplies have been a pleasure to deal with and they offer high quality and long lasting equipment that I can supply and use in our clinics.
Thanks for your prompt and wonderful service. The chair looks (and sounds!) great!!